Level 1 Requirements:

System allows submission, responding and commenting by email as well as a web interface.

1. PloneCollector Yes
   You can submit issues by email and also can reply to emails from Plone collector and have the comments automatically attached to the issue. No ability to change or resolve issues by email though. See https://plone3.fnal.gov/SAMGrid/documents/trackerintro/document_view
2. RT Yes
   

1. PloneCollector Yes
   You can submit issues by email and also can reply to emails from Plone collector and have the comments automatically attached to the issue. No ability to change or resolve issues by email though. See https://plone3.fnal.gov/SAMGrid/documents/trackerintro/document_view
2. RT Yes
   Can submit via email and also reply to messages from RT and have that response added to the ticket history and also remailed out to other watchers depending on how you configure RT. There are also enhanced versions of the RT mail gateway that allow attribute changes of tickets through the use PGP to establish identity. See chapter 3 of RT essentials.
3. OTRS Yes
   

The level 1 requirements

Due to the increasing size of the IT team and the increasing demands made on it by staff and supporters we decided to implement a job tracking system to handle incoming requests. After a review of what was out there in the free software world 4 applications where selected and measured against criteria we had identified as requirements for the system. These applications where PloneCollector, Reques

This is a guide on how to make your own free software CD for NGOs, using open source and free proprietry software downloaded from the internet.

The Free Software CD for NGOs is a collection of software applications usefull for NGOs at the right price (free) and in a format that is as user-friendly as possible.

Note: This project has broader applications than simply Non Government Organisations (NGOs) but since I now work for an NGO and I'm interested in helping other "Not For Profit" organisations , my focus is providing a usefull resource for any NGO and help them put their money to more worthwhile ends.