Home » Job Tracker Evaluation Project » Level 1 Requirements

System allows submission, responding and commenting by email as well as a web interface

Submitted by john on 12 December, 2005 - 02:56.
  1. PloneCollector Yes
    You can submit issues by email and also can reply to emails from Plone collector and have the comments automatically attached to the issue. No ability to change or resolve issues by email though. See https://plone3.fnal.gov/SAMGrid/documents/trackerintro/document_view
  2. RT Yes
    Can submit via email and also reply to messages from RT and have that response added to the ticket history and also remailed out to other watchers depending on how you configure RT. There are also enhanced versions of the RT mail gateway that allow attribute changes of tickets through the use PGP to establish identity. See chapter 3 of RT essentials.
  3. OTRS Yes
    Yes see the feature list at http://otrs.org/feature/ it appears that you can do most things by email including changing tickets status using PGP to ensure identification, automatic converting of html emails to plain text for searchability, configure remails via references within the email etc.
  4. IssueTracker Yes
    Submissions are allowed via email and recently the ability for all correspondence on an issue to occur through email has been added. See http://www.issuetrackerproduct.com/Documentation/Features. A word of warning with the inbound email implementation http://sourceforge.net/mailarchive/forum.php?thread_id=8051630&forum_id=11904 posted on the 19th of September by the author saying that the inbound email implementation is quite poor as he doesn’t really have a great need for it.
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